Form troubleshooting tips

This document provides troubleshooting tips for setting up a form. If you have questions that aren’t answered here, visit our Support Forums to get more advice about how to debug your form.

# Custom success page

If you’re having trouble using the form action to customize the success page, try linking to your custom success page from somewhere on the same page as the form. Use the same exact path in your test link as you’re trying to use for the action attribute, and make sure the link works there before digging further into your form.

# Test submissions

If you’re sending test submissions of your form and not finding them in your Verified submissions list, it’s possible they’re getting flagged as spam by Akismet. Use the dropdown above the list to switch to Spam submissions and then recheck for your tests.

To avoid having your tests flagged as spam in the first place, we recommend you

  • enter a real email address instead of a fake one such as
  • write some full sentences in any textareas rather than just a few nonsense characters.
  • spread out the rate of submissions from a single IP address.

# Extra spam prevention

If you’re adding a honeypot field or reCAPTCHA 2 challenge, you can check the form detail page to confirm whether or not the Extra spam prevention has been successfully enabled.

# Form detection

If you’re not finding new form submissions in your Verified submissions list for updated or newly added forms, ensure that form detection is enabled for your site. Go to Settings > Build & deploy > Post processing > Form detection to review the setting.