Troubleshooting

Get help with common issues and learn best practices for requesting more support.

Quick help

I need help with …	Go to …
Changing my project name on Netlify	Changing project name
Getting my site to run locally	Check out your framework docs or Netlify’s Local development guide or Framework setup guides
Missing files	Deploy File Explorer
404 Page not found	Support Guide: Page not found
build failed with non-zero exit code	Support Guide:Build troubleshooting tips
Understanding my build log	Support Guide: Build log overview
DNS	Domains troubleshooting
Forms	Forms troubleshooting
Billing	Billing FAQs or you can reach out directly to Support
Logging in	Support Guide: Troubleshooting logging in
Error linking repo when creating a new site: Looks like something went wrong!	Support Guide: Error linking repo when creating a new site

Common errors & help requests

Missing files in deploy

To check for missing file, use Netlify’s Deploy File Explorer.

Using Netlify’s Deploy File Explorer, you can:

• Navigate your build output like a file system.
• Download only the files you need.
• Use substring search to quickly find specific resources.
• Download the entire output as a single zip file from any successful deploy.

404 Page not found

Page not found
Looks like you’ve followed a broken link or entered a URL that doesn’t exist on this site.
If this is your site, and you weren’t expecting a 404 for this path, please visit Netlify’s “page not found” support guide for troubleshooting tips.

If your site unexpectedly serves a 404 page error, there can be several reasons why. For instance, if your geographic area or IP address is blocked from a site, then you will only see a Netlify-branded 404 page.

For more possibilities and troubleshooting help, check out our verified Support Forums guide on unexpected 404 page errors.

Build failures

Learn best practices for avoiding build failures, how to avoid build failures, and the top causes of build failures from our verified Netlify Support Guide.

Help changing project name

Pro tip

Get help navigating to the right spot in your Netlify dashboard (or the Netlify UI), when you log in to the docs site and then click on a navigation link. Then you’ll be redirected exactly where you need to go.

To change your project name, go to Project configuration > General > Project details > Project information and choose Manage project name and thumbnail.

More Resources

• API endpoint reference: reference for the Netlify REST API.
• CLI command reference: online access to all help strings in the Netlify CLI.
• Netlify SDK docs: instructions and references for developing Netlify Integrations to extend the capabilities of the Netlify platform and streamline workflows.
• Visual Editor reference docs: technical reference documentation for Visual Editor APIs.
• Developer guides: guides, examples, and demonstrations of using the Netlify platform.
• Tutorial blog posts: step-by-step explorations of composable architecture.
• Jamstack Explorers videos: a library of videos to help you get more expertise in building for the web with modern tools and techniques.
• Forums: public discussion of ideas and questions with Netlify staff and your fellow Netlify users. Before posting a new question, review our guide on asking great questions to get great answers.
• Support Guides: verified content in the Forums written by Netlify support engineers to help solve common problems. Check our guide on how to find answers for frequent questions for an index of our most useful Support Guides.
• Support form: private support requests. If you have a specific question or need to reach support privately, and you have a paid subscription, you can contact Netlify support directly by email using the online support form.
• Scope of support: limits to the usage and configurations we can support.
• Status page: current status of Netlify systems.
• Pricing page: feature availability by team plan or add-on level.

Fix deploy failures and build errors

To help you fix failed deploys, Netlify offers AI capabilities that diagnose and suggest solutions for deploy failures and build errors so you can get back to shipping code.

Learn more about Netlify’s AI capabilities to give solutions for failed deploys.

Tips for requesting support by email

This feature is available on Pro and Enterprise plans.

Eligibility

Anyone can request private support for login/signup assistance, project transfer, DNS transfer, a billing issue, or to report fraud/abuse. Private support for other topics requires a paid plan. If you can’t request private support for your question, community support is available in our Forums.

Providing specific, detailed information in your initial request may help reduce back-and-forth so we can resolve your issue together, faster. This section provides tips to help you prepare to send a request through the support form at netlify.com/support.

Project name

You can find this information under Project configuration > General > Project details > Project information > Project name. Other places in the Netlify UI may list your project by its custom domain if you’ve configured one, so be sure to send us the Project name from this location.

Project name is also known as the site name.

If your request pertains to multiple projects, please share all relevant project names.

If your request isn’t about a specific project, please enter n/a for the project name. Questions that aren’t about a specific project are often about a user account or team account. If that’s the case, please provide the email address for your user or account slug for your team as described below.

Email address

If you have multiple email addresses, be sure to use the one that’s associated with the user, project, or team that you need help with. This ensures your request will be prioritized as entitled by your subscription.

Team account slug

If your question pertains to a team rather than a project or user, please provide the team’s account slug in the body of your request. You can find this information under Team settings > General > Team details > Team information > Slug.

Screenshots

You can’t send screenshots through the support form, but you can add them after you’ve submitted your request. After you submit the form, you’ll get an email confirming that our help desk has received your request. You can send relevant screenshots in response to the email.

Learn with example project

Get started with Netlify

Deploy a demo project on Netlify to make it available on the web. Get to know some key features including Deploy Previews, rollbacks, Netlify Functions, environment variables, redirects, and Netlify Forms.

• Follow our tutorial
• Demo repo
• Demo project