Billing FAQ for Credit-based pricing plans

For the complete documentation index, see llms.txt

This page answers frequently asked questions about Netlify billing for our new Credit-based pricing plans.

Billing docs quick reference

I want to . . .	Docs links
Review my team's credit balance and usage	Monitor usage for Credit-based plans
Buy credits in packs	Buy credit packs
Configure auto recharge	Configure auto recharge
Find invoices	View payment history
Change my billing information	Change billing information

If you have questions that aren’t answered by these docs or the FAQ, you can reach out to Netlify Support with any pricing plan.

FAQ quick reference

Topics covered in this FAQ include the following:

Plan changes
Credits
Pricing add-ons
Limits
Payments
Monitoring
New to web development
Other questions

Plan changes

Wait, where's the older pricing plan FAQ?

You can check out pricing plan details for your current plan from your Netlify team dashboard.

If you have a Legacy pricing plan from before September 4, 2025, then you can check out our docs for Legacy pricing plans, including a Legacy pricing plan FAQ.

How can I update my Legacy pricing plan to the new Credit-based pricing plan?

You can now upgrade your Legacy pricing plan to the new Credit-based pricing plans.

As a Team Owner, to change your team plan, go to Usage & billing Plan details and select the Change team plan button to choose your new plan.

Where can I get a summary of what has changed?

Resource	Link
Blog post to understand the new pricing launch	Blog post
Pricing page for pricing plan highlights	Pricing page
Breakdown of how credits work	How credits work

Can I revert to a Legacy pricing plan after switching to a Credit-based plan? Or can I transfer a project from a Legacy pricing plan to a Credit-based pricing plan?

No, you cannot revert to a Legacy plan from a Credit-based plan for a team. Once you transfer a project to a Credit-based plan, you also cannot transfer it back to a Legacy plan. This change is permanent and irreversible.

Credits

What are credits exactly?

Credits are a Netlify-specific currency we developed to standardize the usage and costs of metered features and make it simpler to understand how much your team is using.

How do credits work for production deploys, AI inference, compute, forms submissions, bandwidth, and web requests?

Each metered feature consumes a certain number of credits based on how much your projects use. Here is a quick recap.

Feature or resource area	Credit usage
Production deploys	15 credits per production deploy
AI inference	180 credits per $1 USD of AI model usage
Compute (or GB-hour)	10 credits per GB-hour
Forms submissions	Free
Bandwidth	20 credits per GB
Web requests	2 credits per 10,000 requests

Learn more about how each feature or meter is measured using credits in our How credits work docs.

How are AI inference costs calculated into credits?

AI inference costs are calculated based on the cost of the AI model used.

Learn more about pricing for AI inference.

What is AI inference?

AI inference is a usage meter that measures the costs of using AI models and agents on Netlify through Agent Runners and the AI Gateway.

Learn more about pricing for AI inference.

How can I better understand my credit balance?

Your credit balance will show you actively available credits in a list. This credit ledger list shows you your monthly plan credits, as well as when credits were granted and when they expire, such as credits granted through promotions or Hackathon events. Your credit balance will use up credits in order of their expiration date.

To check out the credit balance for your team’s project, go to Usage & billing Credit balance.

Learn more about how credits work and the order they are used up.

What happens when credits are used up?

Once your monthly credit allotment is used up for all web projects on your team, all of your web projects (sites/apps) are paused and visitors to your web projects will find a Site not available page at each of your web project’s URLs.

In addition, while your web projects are paused, they will not receive new web requests, web traffic, or form submissions and you cannot trigger new production deploys. This means you cannot publish new updates to your web projects.

If you're on the free plan, your project has a fixed amount of credits and you can either wait till the start of your next billing cycle or upgrade to a paid plan.

Can I change my monthly credits on the Pro plan?

On the Pro plan, Team Owners can choose monthly credits that fit their team between these options:

Base option: 3,000 monthly credits
5,000 credits
10,000 credits
15,000 credits
20,000 credits

You can change your monthly credits for the Pro plan as many times as you like but downgrading only takes effect at the start of your next billing cycle.

When upgrading to a Pro plan with more monthly credits, you can expect the following:

Your billing cycle resets
your upgrade takes effect immediately, no matter where you are in your billing cycle
You’ll get a prorated refund from your previous plan (similar to when you upgrade from a Personal plan to a Pro plan)

When you downgrade to a Pro plan with less monthly credits, you can expect the following:

The downgrade is scheduled at the end of the billing cycle. You continue to enjoy the features until then.
Any unused monthly plan credits, including rollover credits, are removed from your account once the downgrade takes effect. Credits from credit packs or auto recharge aren’t affected and remain available.
The billing cycle isn’t affected since downgrading is scheduled based on your current billing cycle.

For example, if you downgrade your Pro plan monthly credits from 5,000 credits or higher to the base 3,000 credits or another plan, any unused monthly plan credits, including rollover credits, are removed from your account once the downgrade takes effect.

Similarly, if you downgrade your Pro plan monthly credits from 20,000 credits to a lower tier, such as 10,000, any unused monthly plan credits, including rollover credits, are removed from your account once the downgrade takes effect.

As a Team Owner, to change your monthly credits for the Pro plan:

Go to Usage & billing Plan details.

Learn more in Change your pricing plan.

When do changes to my Pro plan monthly credits take effect?

If you upgrade to higher monthly credits in the Pro plan, these updates take effect immediately.

If you downgrade, your new monthly credits will not take effect until the end of your current billing cycle. This means you can still use the higher monthly credits issued for that billing cycle.

For example, if you downgrade from 5,000 monthly credits to the base 3,000 monthly credits, then any unused monthly plan credits, including rollover credits, are removed from your account once the change takes effect. You won’t be able to roll over monthly plan credits going forward on the base 3,000 plan.

Learn more in Change your pricing plan.

Can I buy more credits than my monthly credit balance allotment?

If you have a Credit-based Personal or Pro plan, there are two ways to buy more credits:

Buy credit packs: Purchase additional credits at any time in credit packs. Credits bought in credit packs roll over for future months. Learn more about buying credit packs.
Enable auto recharge: Automatically reload your credit balance when it runs out with small increments of credits. Any credits remaining from auto recharge roll over for future months. Learn more about auto credit recharge.

You may want to buy credit packs and still enable auto recharge. For example, perhaps you’re building out new functionality for your projects using Agent Runners so you buy a credit pack. You may choose to set up auto recharge to ensure your projects don’t run out of credits. You can also keep auto recharge off to help control costs and only buy credits beyond your monthly plan in credit packs when you need them.

Do credits roll over or expire?

Your monthly credit balance resets at the start of each billing cycle, and any remaining credits do not roll over unless you have a Pro plan with 5,000 credits or more. On those plans, unused monthly credits roll over for one billing cycle, after which they expire. Any change to your Pro plan monthly credits, whether an upgrade or a downgrade, removes all unused monthly credits from your account, including rollover credits once the change takes effect. Learn more about when changes to your Pro plan monthly credits take effect.

Credits granted through promotions or Hackathon events typically have their own expiration date set when they’re issued.

To learn more, check out How can I better understand my credit balance?

What counts as a production deploy?

A production deploy is a deploy that makes your site live and available to your users at your primary domain, which can be a custom domain, such as mycompany.com, or a standard Netlify URL, such as YOUR-PROJECT-NAME.netlify.app. This is in contrast to a Deploy Preview, which is a temporary version of your site/app.

Each production deploy in your team’s projects consumes 15 credits.

Learn more in our production deploy docs.

How do rollbacks work with this new pricing plan?

You can rollback your project to a previous production deploy without costing any credits. Learn more about how to use rollbacks in our rollback docs.

What happened to build minutes?

Build minutes are not calculated as their own metric in our Credit-based pricing plans. For Credit-based pricing plans, concurrent builds are still an add-on at $40 for the capacity to run another concurrent build for the Personal and Pro plans.

A concurrent build in Netlify refers to the number of builds that can run simultaneously on your team's account.

Pricing add-ons

What counts as an "Add-on" for Credit-based pricing plans?

Add-ons are additional features that you pay for outside of your monthly credit based-plan subscription, such as paying for:

concurrent builds
domain registrations and renewals

On the Credit Pro plan, team member seats are free, unlimited, and included in your plan. On Legacy Pro plans, additional team members are still a paid add-on.

How does pricing work for adding people to my Netlify team?

If you have a Personal or Free plan, you cannot add any additional team member seats.

If you have a Credit Pro plan, team member seats are unlimited and included in your plan at no additional cost. To add a team member, check out our manage team members docs.

With any plan, you can add unlimited free Reviewer roles to your team to give people a Netlify login that they can use to review your team’s web projects and share feedback. This allows you to protect your projects with a password and still allow select people to review your projects and share feedback.

Learn more about how roles and permissions work, password protection, and our Reviewer role Quickstart.

How does pricing work for Git contributors?

On the Credit Pro plan, Git Contributors are included in your plan at no additional cost. Once a Git Contributor is added to your team manually or through the auto-approval setting, they can trigger deploys from private repositories without incurring an additional charge. Visit our documentation on deploy permissions for more information or check out the Netlify pricing page.

Can I transfer projects between teams?

You can transfer projects between teams that are both on a Credit-based plan but if your project relies on a feature that requires a higher plan, you must remove or turn off that feature first in most cases.

When a site is transferred from a Legacy plan to a Credit-based plan, the following must be taken into consideration:

If you have an Analytics subscription, it will be terminated immediately. You will not be refunded. In the new plan you will have access to analytics with a different lookback period depending on your current plan.
Function usage will consume credits based on compute costs (GB-hours) and will be tracked at the team level. There is no longer a free tier.
Form usage is free and unlimited. Unlike the Legacy pricing plan, there are no submission limits or tier levels for forms.
Projects cannot be transferred from a team on a Credit-based pricing plan to a team on a Legacy plan.

How do I add Git Contributors to my team?

You can add Git Contributors to your team manually or through the auto-approval setting in your team settings. Check out our manage team members docs for more information.

Limits

What happens when a web project reaches its credit limit?

When a web project uses up its monthly credit allotment, it enters a paused state until the start of the next billing cycle. We'll notify you by email and in-app as you approach your limits at 50%, 75%, 90%, and 100% of your monthly credit allotment. Please note that if one site/web project exceeds its limits, all sites/projects on your account will be paused.

How can I prevent my web projects from getting paused?

You can enable auto recharge for all web projects on your team, which ensures they stay active and can receive web requests, form submissions, and more.

Learn more about how you can automatically recharge your credit balance each month with auto recharge.

Can I set a limit on my usage?

Netlify Credit-based pricing plans come with built-in plan limits.

If your projects go over these limits, your projects will be paused and will no longer receive web requests, form submissions, etc. until the start of the next billing cycle unless you upgrade to a higher plan or enable auto recharge.

To help you control costs for Agent Runners, you can set an AI Credit Usage Limit. Once the limit is reached, your team can no longer start agent runs and active agent runs stop. The limit applies to AI inference from Agent Runners only, so AI Gateway usage isn't affected. On Enterprise plans, the limit factors in AI inference from both Agent Runners and AI Gateway — though only agent runs are paused when it's reached. Learn more in our docs on Managing AI features.

Can I set a hard spending limit for metered features and have it shut off when the limit is reached?

For other ways to keep your costs under control, you can choose the free plan, or keep the Personal or Pro plan and disable auto recharge if it was turned on (since it's turned off by default), or disable one of your projects that is using up a lot of credits. You can also set up a limit for using AI features for all projects on your team.

Note that auto recharge is turned off by default so you just need to keep it off. Only Team Owners can enable or disable auto recharge and Pro plans can set more than one Team Owner.

On the free plan, your sites will automatically pause if they exceed monthly limits and you have no option to purchase add-on credits, add other people to your team, and more.

How many projects can I have on my team?

If you have a Free, Personal, or Pro plan, you can have up to 500 projects on your team. But note that the usage limits remain the same for your team’s plan no matter how many projects you have on your team. This means all your projects share the same monthly credit allotment.

What can I do if my site usage went over a limit because of spammers?

We recommend taking measures to help prevent abuse of your project. For example, form submission spam can be reduced by adding a reCAPTCHA 2 challenge and honeypot field.

Payments

Can I pay with PayPal, wire transfer, crypto, or any method other than credit card?

Netlify only accepts credit cards unless you have a Netlify Enterprise plan, in which case we do accept payment via ACH or wire transfer.

You must have a valid credit card saved to your Netlify team account to keep your web projects active with the Personal or Pro Credit-based plans.

When will I be charged?

The start of your monthly billing cycle is customized for when you open and start your Netlify team account.

Monitoring

How can I track and monitor credit usage?

You can check out your team's usage and monitoring from your Netlify team dashboard at any time. People with the Developer role can check out usage and monitoring for all projects on your team from your Netlify team dashboard but only Team Owners can make changes to your team's billing settings, such as enabling or disabling auto recharge.

Learn more in Monitor usage for Credit-based plans.

When will I receive notifications about my usage?

By default, Netlify will share in-app notifications and emails when you reach 50%, 75%, 90%, and 100% of your usage to help you track consumption.

With the Pro plan, you also have the option to set up notifications in the Netlify App for Slack.

How are payments prorated and when?

Payments are prorated based on the number of days in your billing cycle.

If you upgrade from a paid plan to a higher paid plan, such as from the Personal plan to the Pro plan, your invoice will reflect the unused days in your current billing cycle.

New to web development

Do I have to use Git version control?

You can deploy to Netlify and manage your project without using Git version control. You can do this by using our drag and drop publisher.

However, we recommend using Git version control to take advantage of features like rollbacks and to improve the security tracking of your project. Netlify can help you learn to use Git and other web development best practices.

What's the difference between production and preview?

A preview environment is a temporary version of your site/app that is not live and available to your users but is available for testing and early reviewers. A production environment is the live version of your web project that is available at your primary domain, which can be a custom domain, such as mycompany.com, or a standard Netlify URL, such as YOUR-PROJECT-NAME.netlify.app.