Identity usage and billing

You can check your Identity service usage under Site settings > Identity > Identity Instance > Usage. This shows your current usage level and tracks your usage of the following services:

  • User count: This service is metered differently depending on your registration preference.
    • If your site is set to open registration, we meter Active users. This counts only logged-in users that have visited your site during this billing period.
    • If your site is set to invite-only registration, we meter Invite-only users. This counts all users that have been in your Identity user list during this billing period, regardless of activity.
  • Branded external OAuth integration: If you enable external provider login, you have the option to use our default configuration, or upgrade levels to customize login using your own app credentials.
  • Custom outgoing email address: Identity-generated emails like password resets are sent from by default. At higher levels, you can send them from an address you own.
  • Audit log: At higher levels, you can view and search an activity history for your Identity service.

Metered features like your Identity user count are priced based on usage. When usage reaches a level limit, the site will automatically upgrade to the next level or package.

# Change levels

Any team member with the ability to change settings on your site can also change levels for services on that site.

To do this, go to Site settings > Identity > Identity Instance > Usage, and select Change level. Level fees will be prorated and charged at the end of the billing cycle, to the team’s payment method.

# More usage and billing resources