Manage payments

[Placeholder content for manage payments]

Change payment method or details

Change billing information

To change the billing information for a team, select the team in the navigation, then select Billing > Billing details.

The team billing details include the following editable settings:

• Payment method: all charges for domain registrations, add-ons, and plan subscriptions assigned to the team are charged to this payment method.
• Name: name that appears on billing emails and receipts.
• Email: all billing communications and receipts are sent to this email address.
• Details: field you may use for your own internal recordkeeping. The value of this field appears at the top of all receipts.

3-D Secure authentication

When editing a payment method, you may be asked to complete an additional 3-D Secure authentication step to verify your identity with your card’s issuing bank.

Only Owners and Billing Admins can make changes to billing information. For more information about team member permissions, check the team roles documentation.

To regenerate existing invoice receipts with updated billing information, such as VAT details, please contact support.

If you would like to make changes to billing information for an organization, please contact sales.

Payment history

You can find a list of all previous payments under Billing > Invoices > Paid invoice receipts.

Organization Owners can access their organization’s payment history by going to Organization overview > Billing > Invoices.

Each paid invoice receipt has a link to download the receipt as a PDF.

Overdue accounts

If payment for a team account is overdue, its service will be shut off in stages. We’ll post notifications in the Netlify UI and to the team’s billing email. To restore full service, use the link in the email or UI banner to provide a valid payment method for the team. For itemized statements of overdue service charges, go to Billing > Invoices > Overdue invoices.

Here’s a timeline of what happens with overdue accounts:

1. An account becomes overdue if payment is not made at the end of a team’s billing period.
   • This may happen because the team does not have a payment method set up or because the provided credit card details are no longer valid.
   • We will send notice, through daily emails and a banner in the web UI, that the team account is overdue.
   • We will retry processing the required payment once per day and also immediately after an update to the team payment method.
2. After two weeks of non-payment, the team account will be restricted.
   • Team members will no longer be able to take administrative actions like adding a new site or changing site configuration.
   • API PUT/POST/DELETE requests will fail with “Access denied”.
3. After four weeks of non-payment, the team account and all of its sites will be suspended.
   • The only allowed action will be to update the team payment method.
   • When people try to load a site belonging to the team, they will visit a page that says the site has been suspended.
   • We will stop sending daily emails prompting for payment. The web UI will continue to show a banner message.
   • The team account will no longer incur new charges beyond the overdue amount.
4. After eight weeks of non-payment, the team account will be canceled.
   • Team members will no longer be able to log in to the Netlify UI.

A Team Owner or Billing Admin can restore full service at any time by providing a valid payment method for the team, unless the team account has been canceled. If the account has been canceled, you will need to contact support.